Our Response Centre is located in Holywood, Co. Down and is staffed by a team of highly-skilled call advisors. When you activate your device, you will be connected immediately to an advisor who will provide you with support and reassurance for as long as you need it.
If needed, the Response Centre will call your nominated emergency contacts and ask them to visit your home urgently. The emergency services will also be contacted by our Response Team if they are required.
At Radius Connect 24 our team is committed to providing the highest standards of service and customer care. The team has a wide range of skills that support modern and innovative services to ensure our customers’ expectations are exceeded.
We are not a call center we are a response center that builds relationships with our clients.
Meet Olive Farry, Radius Connect24 Call Advisor. She has been with us since day 1.
I have been a call advisor for over 25 years. During this time I’ve watched the service grow and develop along with many changes in technology.However, the ethos remains the same: always to respond to each caller as an individual – to assess each call and whatever help that may be required. We are there to help 24 hours a day. We’re there to alleviate our customers’ fears and provide support until help arrives. Radius Connect24 gives great reassurance to both our clients and their families.
Radius Connect 24 are a not for profit organisation and work hard at building relationships and communities.
We are a leading Telecare provider, already supporting NHS
trusts, local councils, housing groups, social services, care providers and
charities across Ireland. Our goal is to deliver the best service to the highest
industry standards. Tailored and cost-effective to suit all needs.
Your health, safety and well-being are paramount.
Technology-enabled care services provided by Radius Connect 24 allow people to live longer in their own homes; we give customers and their families’ peace-of-mind. We reduce the number of hospital admissions. Our services results in speedier discharges when people are admitted to hospital.
As a leading provider of technology enabled care and support services throughout Ireland, we strive to deliver an exceptional service beyond the expectations of our customers.
We are a values-driven organisation that strives for excellence. We are accredited to the Technology Services Association’s Quality Standards Framework, which provides quality assurance in technology enabled care.
We’ll never tie you into a minimum-term contract. You rent your equipment month by month.
If your equipment is not working correctly we will fix it with no extra cost. A replacement pendant can be supplied at a small additional cost.
As a leading provider of technology-enabled care and support service in Ireland, we strive to deliver an exceptional service beyond the expectations of our customers.
Highly recommend Radius Connect24. All my contact was done via email and all emails dealt with very swiftly. Good to know my elderly mum has now her wrist pendant and help is at hand if need be.
We decided to use radius as a piece of mind for 'Nan' it was so simple to order install and Roma couldn't do enough to help us! Excellent Professional Caring staff Thank you
Great customer care. Excellent rates. Easy set up by technician. Peace of mind. Highly recommend.
I have only this week registered with Radius and have never had to use it. My son did the installation and said it was very simple. We did the test check and everything was approved. The lady we dealt with was very helpful.