Landline Digital Switchover
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Digital Telephone Switchover
BT and the UK Government are upgrading the landline phone network from analogue to digital. This national switchover is already underway and will be completed by January 2027.
As a result, some telecare devices that rely on traditional landlines may stop working unless updated.
What’s Changing?
The old Public Switched Telephone Network (PSTN) is being phased out because it’s outdated. Phone and internet services are moving to digital (internet-based) connections.
How to Tell If You Have a Landline Alarm
If your alarm has a base unit plugged into a telephone wall socket, it’s a landline alarm. This includes models like the VI+, LLConnect, Lifeline 400, Reach, and similar legacy devices.
Digital Alarm – no action needed
If your personal alarm doesn’t connect to a telephone wall socket via a base unit, then you’re already using a digital alarm.
The devices shown here use digital technology and will continue to work reliably during and after the digital switchover. If you have one of our GPS devices, these are also digital and unaffected.
Devices Not Affected by the Switchover
The following units already operate using digital technology and will continue to function as normal:
- Smart Hub
- Lifeline Digital / Smart Hub 4G
- Watch
- Devices connected via the new Sky Response system
These devices are fully compatible with the digital network—no action is required.
Home Personal Alarm Service
Designed for anyone who needs an extra level of support to maintain independence at home, the Home Hub gives reassurance that 24/7 support is on hand at the touch of a button. It offers confidence to older people living alone, individuals recuperating after a hospital stay and anybody with reduced mobility or long term health conditions.
The Radius Connect 24 Service
Peace of mind is knowing that someone is always there to help you or a loved one. Radius Connect 24 provides support to anyone of any age who is concerned about personal well-being or home safety, or who may feel anxious about managing on their own.
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